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Questions to Consider. Choosing the right In-homecare agency for yourself or a loved one is an important task. Here are some questions to ask when considering a home health provider:

  • Is the home healthcare provider licensed?
  • Is the home healthcare provider accredited by a leading national accreditation firm?
  • Are the caregivers employed by the provider and supervised by the provider's Clinical Directors?
  • Does the provider perform criminal background checks on caregivers prior to hiring?
  • Are the caregivers bonded and insured?
  • Are the caregivers covered by Workers' Compensation in the event they are injured on the job?
  • Is the provider responsible for deducting State, Federal, Local, and Social Security taxes from the caregivers' wages?
  • Does the provider send a Registered Nurse to meet the family and develop a plan of care for the caregivers to follow?
  • Once assigned, are caregivers regularly supervised and evaluated by a Registered Nurse?

Our Responsibility

It is our responsibility to provide your family with an experienced, responsible caregiver. Each of our caregivers is subject to an extensive screening process:

  • National criminal background check
    • Sex Offender
    • Traffic Convictions
    • Social Security Verification
    • Skip Traces
  • Tuberculosis (TB) tested
  • Professional Reference Checks
  • CPR/First Aid Certified

We will never "randomly" assign a caregiver to your family. We understand that a true companion must share similar interests with your senior parent and understand their emotional and physical needs. We make our caregiver recommendations based on the customized care plan we develop with you, as well as the individual skills and strengths of our caregivers. Of course, the final decision is always yours; if for whatever reason you or your family are not satisfied with your caregiver, we will assign another until you are completely satisfied.

Our Caregivers

An Express Home Care caregiver is a person whose passion is to help others. He or she is someone who truly enjoys their role as a caregiver and companion for an elderly or disabled person who needs their help.

However, simply caring is not enough. All of our caregivers are also thoroughly trained and prepared for each assignment. Each caregiver is our employee and we're responsible for all caregiver wages and employer taxes. Any caregiver that would ever step into your family's home is:

  • Our W-2 employee
  • Bonded and insured
  • Experienced and reliable
  • Skills tested
  • Offered ongoing training
  • Managed with performance assessments

You and Your Family

Our philosophy is that you and your family are just as much a part of our CareTEAM as the staff and the caregiver in you parent's home. Whether you live next door, across town or across the country from your loved one, you can be as involved in their care as you'd like to be.

Available to you and your family anytime via a private, secure Web site is information to verify correct services are being provided:

  • Activities/Plan of Care
  • Active Plans/Caregiver Schedule
  • Special Notes*

You and your family are encouraged to stay involved in the planning of your loved one; we will never make a decision for you. We will always notify you of any change in their condition and at any time, you can reach your local office to discuss the plan of care.

*Some information regarding our clients must be kept confidential in compliance with HIPAA guidelines; contact your local office for more information.

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